They Are Humans Too | Harison Xavier
As usual I wish to keep this blog short, simple and sweet, but if you have read the other blogs you will know even this one will be very long. Recently I had an interesting conversation with a friend (who I cannot name for security reasons) who works at Ryanair , as a customer relations manager. I asked her how tough the job is? Her answer was as every job this also has pros and cons. There are no two same days, every day includes different people, different problems, etc. There are some days when work is extremely hard - especially when we had a lot of cancellations because of weather. Sometimes people want to beat her, piquing is a normality in this work. At the beginning of the work she had a lot of sympathy to passengers but when she hear for the 1000 time the same story she just couldn't believe in people's stu...