They Are Humans Too | Harison Xavier
As usual I wish to keep this blog short, simple and sweet, but if you have read the other blogs you will know even this one will be very long.
Recently I had an interesting conversation with a friend (who I cannot name for security reasons) who works at Ryanair, as a customer relations manager. I asked her how tough the job is?
Her answer was as every job this also has pros and cons. There are no two same days, every day includes different people, different problems, etc. There are some days when work is extremely hard - especially when we had a lot of cancellations because of weather. Sometimes people want to beat her, piquing is a normality in this work. At the beginning of the work she had a lot of sympathy to passengers but when she hear for the 1000 time the same story she just couldn't believe in people's stupidity. For most time this job is exciting, and she loves to spend time there. I prayed "God I want a job like that were I am happy to spend my time."
When I was younger, I wanted to work in an airport too, but got kicked out at the interview, not qualified enough. Also I remember a joke by Russell Peters, if you have not watched it take a look.
Her answer was as every job this also has pros and cons. There are no two same days, every day includes different people, different problems, etc. There are some days when work is extremely hard - especially when we had a lot of cancellations because of weather. Sometimes people want to beat her, piquing is a normality in this work. At the beginning of the work she had a lot of sympathy to passengers but when she hear for the 1000 time the same story she just couldn't believe in people's stupidity. For most time this job is exciting, and she loves to spend time there. I prayed "God I want a job like that were I am happy to spend my time."
When I was younger, I wanted to work in an airport too, but got kicked out at the interview, not qualified enough. Also I remember a joke by Russell Peters, if you have not watched it take a look.
That would be me and my conversation with my dad. Russell Peters have the best Indian jokes ever. He targets Indians all the time.
Her explanation about her job reminds me about the time I traveled in an aeroplane for the first time, it was in 2019 when I decided to visit my aunt in the far north. It was a connecting flight, the day of departure, I woke up at 3:30 am, everything was packed the night before, I am so excited the flight is only at 10:00 am, I don't want to miss my flight for being late. I walked to the nearest bus stop, as show in the google map there is a bus to airport at 4:30, I kept on waiting, the bus didn't show up, the biggest problem with the city transport system is unpredictability, you will never know when they are going to change the schedule or even if they are on schedule, will it show up on time. That is one of the reason I am travelling early.
It is 5:00 am already, I have to show up at 7:00 am for check-in, how can an airport bus get so late?, I am getting so impatient, airport is an hour and half far away. Should I call a friend to drop me at the airport? No, I can't be a headache to anyone early morning.
I started checking my google map again. I found there is a different bus that goes to the main city bus station, if I could reach the city bus station there will be a direct airport bus every half an hour.
I changed my plans and started walking toward the next bus stop which was at the opposite side. I waited for 5 mins. I got a bus and reached the main bus station. After a little bit difficulty I found the bus to the airport and got in. What a relief! , it is 5:30 am now, with dragging my bags around have made me exhausted already. I could reach airport on time now. The bus started at 6:00 am reached by 7:15 am, as it was early we had less traffic, feeling excited feeling happy. Got a quick breakfast. And then I headed to the main entry of the airport. Then I saw them.......
I entered the airport and good looking people everywhere and I look like "yuck!". At the airport reception, after waiting in queue for a while I came to check in my luggage, the angel who is sitting the desk greeted me (Me : Started blushing, a beautiful women talking to me, must be my lucky day.) and requested to place my luggage at the Conveyor belt. She informed me the details of the flight, guided me to the waiting lounge. She is beautiful but I can see that she is already tired of her job. She must be doing a double shift.
After all the lengthy process of checking in and security clearance, I reached the waiting lounge. Finally!! I am here, In just a few moments, I will be flying through the sky on an plane. I always wondered how this heavy piece of metal can fly . A bus came to pick the passengers to the plane. We got in it, the buses started moving fast near the taxiing area, I could see many flights parked, wow what an incredible world am I in?. These plane are so huge. (This is the first time I am seeing a plane this close.)
The bus stopped near our airplane, and we got out. There she is. She was beautiful! So big! Look at those curves! A swan made of metal. I stood there for a while admiring her beauty. She is going to take me through the sky.
It is 5:00 am already, I have to show up at 7:00 am for check-in, how can an airport bus get so late?, I am getting so impatient, airport is an hour and half far away. Should I call a friend to drop me at the airport? No, I can't be a headache to anyone early morning.
I started checking my google map again. I found there is a different bus that goes to the main city bus station, if I could reach the city bus station there will be a direct airport bus every half an hour.
I changed my plans and started walking toward the next bus stop which was at the opposite side. I waited for 5 mins. I got a bus and reached the main bus station. After a little bit difficulty I found the bus to the airport and got in. What a relief! , it is 5:30 am now, with dragging my bags around have made me exhausted already. I could reach airport on time now. The bus started at 6:00 am reached by 7:15 am, as it was early we had less traffic, feeling excited feeling happy. Got a quick breakfast. And then I headed to the main entry of the airport. Then I saw them.......
Angels In The Sky
It must be the movies or the media that gave air-hostess the name "Angels in the sky" status. (Guardians of the sky : Air force, Angels on earth : Nurses.) Anyway who every gave these names they are not wrong. They are angels of the sky, they are very beautiful. Angels walking in and out of the airport and I can't keep track where I am heading to.
Something tells me they are hiding something.
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| Image courtesy pinterest.com. |
I entered the airport and good looking people everywhere and I look like "yuck!". At the airport reception, after waiting in queue for a while I came to check in my luggage, the angel who is sitting the desk greeted me (Me : Started blushing, a beautiful women talking to me, must be my lucky day.) and requested to place my luggage at the Conveyor belt. She informed me the details of the flight, guided me to the waiting lounge. She is beautiful but I can see that she is already tired of her job. She must be doing a double shift.
After all the lengthy process of checking in and security clearance, I reached the waiting lounge. Finally!! I am here, In just a few moments, I will be flying through the sky on an plane. I always wondered how this heavy piece of metal can fly . A bus came to pick the passengers to the plane. We got in it, the buses started moving fast near the taxiing area, I could see many flights parked, wow what an incredible world am I in?. These plane are so huge. (This is the first time I am seeing a plane this close.)
The bus stopped near our airplane, and we got out. There she is. She was beautiful! So big! Look at those curves! A swan made of metal. I stood there for a while admiring her beauty. She is going to take me through the sky.
The crew invited us in, I got in with them. I had the most beautiful feeling when I am inside the plane. It was a dream come true. So happy.
I went to the my seat near to the window, can't wait anymore I want to just fly. Once all passengers are in, the crew began with their flight instructions for the passengers. All the air hostess are so beautiful and I can't stop staring at them. They are really angels.
I went to the my seat near to the window, can't wait anymore I want to just fly. Once all passengers are in, the crew began with their flight instructions for the passengers. All the air hostess are so beautiful and I can't stop staring at them. They are really angels.
Just imagine they have to do this "Flight Instructions " all day and everyday on a flight! That is so hard! Looking at their face you will know that they are bored to death. If they have a chance they will jump out of the window. (That's the reason the windows are small and we can't open them in the flight. lol ).
The glamour of airline industry is not so much when I see things so close. It is cool and beautiful from the outside when we see it in an movie or an ad but not from inside, it is hard work, long hours and endless complain and insults from passengers. Who wants to do this all day?
The flight took off from the runway and we are up in the air. I can't express the excitement that I feel I am flying!!! Isn't this incredible. A dream come true. After an hour, this was not that fun, I have to sit in my place without moving around. It is getting boring. There is nothing to do. I kept my book in my check in luggage. The only fun part was the slight turbulence I experienced on the flight, that was scary but enjoyed it.
After a three hour flight we landed at Delhi, we had to take the same flight to our final destination, so all we have to do is wait inside the plane , they said there is some technical error to the systems of the aircraft so we have to go out and wait for a few hours at the airport waiting lounge. Oh My God, the devil awakes. People started shouting and crying. Can't blame anyone here, it is not the fault of the airlines and can't blame the passengers for shouting, all their plane have got postponed due to this.
I know I am just a customer and I will not be able to change anything here. So I directly went out and started waiting for the problems to resolve. At the reception it was different, people lined up to shout at the team. All I can hear is " WHERE IS THE MANAGER?! WHERE IS THE MANAGER?! WHERE IS THE MANAGER?!", I believe ladies are the most aggressive at times like this.
It is not a good I idea to mess with a women's plan.
It is not a good I idea to mess with a women's plan.
Like a sheep into the center of a wolf pack the manger arrives....... They trashed her with words. It was a sad but normal day for her I believe. I was in customer service for a Canadian credit card company too, so I know this is a normal routine.
Another eye opening moment was : The first time I saw an air hostess so close. I always wanted to see an air hostess, I thought they were all beauty queens. Like unicorns. A rare sight.
In the flight when the people were shouting at the pilot and staffs there was one hostess who was standing at the back door. So I wanted to know where to go and wait . So I went near her, at from a distance she was beautiful, but when I came close I understood that she is just another human too.
In the flight when the people were shouting at the pilot and staffs there was one hostess who was standing at the back door. So I wanted to know where to go and wait . So I went near her, at from a distance she was beautiful, but when I came close I understood that she is just another human too.
The face of truth is ugly. (She is not ugly, but truth is ) .
I could see the paint !!! Yes, it is make up, but I will call it paint. Her job requires her to paint her face and lips. Must be very tough to dress up so much for a job everyday like this. As I am a man I don't like to apply any makeup on me, but it maybe different for women?
Who are they trying to fool, I could see that these are just paintings and there is no difference between her and any other girls. I bet she will be more beautiful without any makeup.
She was scared that I may shout at her, but she was kind and holding on. She guided me politely to the exist and gave me the coupon for lunch. So "They are humans too".
I always wanted to take a selfie with an air hostess from the moment I came inside the airport, but was too scared to ask. After seeing her close, I felt like it is not right to ask any hostess for a selfie with them. They are just some regular employees who are trying to make ends meet. I may disrespect them with my request, they are not zoo animals. This may be the only job they get. She must be going through hundreds of problems in her life that I can't even imagine. They are not special. They are just hiding their sorrows behind that make up, to make up passengers day better. That is a hard job or a service.
There is not difference between a clown and them, they are both here to make you happy and satisfied.
I always wanted to take a selfie with an air hostess from the moment I came inside the airport, but was too scared to ask. After seeing her close, I felt like it is not right to ask any hostess for a selfie with them. They are just some regular employees who are trying to make ends meet. I may disrespect them with my request, they are not zoo animals. This may be the only job they get. She must be going through hundreds of problems in her life that I can't even imagine. They are not special. They are just hiding their sorrows behind that make up, to make up passengers day better. That is a hard job or a service.
There is not difference between a clown and them, they are both here to make you happy and satisfied.
This eye opening moment gave me a newfound respect to the people who work in jobs like this. Forgetting about themselves and helping us have a safe and happy flight.
Anyway, my 5 hours total connecting flight was delayed and after 12 hours I reached the final destination . The air hostess as usual they apologized and smiled at the exit.
The End
Let me know your comments on this blog. Correct if I am wrong somewhere.Let us end this blog with a few laughs, below are a few jokes of an Indian airline and Russell Peters on Indians. I love them so much . Enjoy.
The real truth, I wish this video about an Indian airline had English subtitle.
Russell peter is the best when it comes to insulting Indians, and we love him.
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