Harison Xavier

  A Day Of A Ryanair Customer Service Manager I am fortunate to meet Wera, who is a customer service manager at Ryanair in Europe. ( Due to privacy reasons I will not be mentioning the place where this occurred. )   Don't know why but we became good friends in a few days. We talked about our interests, our family, the difference in our culture and so on. One fine day, the topic of our discussion was about work life and she mentioned how tough her day could get and the incidents that happen at her work. Talking to her I could see she is a leader. I asked her to explain about her work in detail so that I could learn few leadership lessons. She replied she is no leader, she just love to help people to her best as possible . The following is our conversation about her day in her job and an incident that happen. The Beginning In her own words : It was an extremely hard day for us, as I have been working for 5 year at the airport I haven't seen such bad weather, the fog covered...